SAP Procurement Senior Customer Success Partner -NE & Canada

SAP • Montreal, QC

11d • Hybrid

About The Position

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. You will develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should build deep executive relationships and earn trusted advisor status with customers, increase spend under management, ensure rapid adoption and enablement of solutions that drive value for the customer, expand business process automation across the specific Line of business applications, increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have. You will also identify new opportunities for customers to leverage new or expanded SAP solutions, mitigate churn and manage renewals of SAP solutions/services, identify sales leads and support sales in expansion and upsell efforts, manage through crisis and de-escalate customer situations, and drive renewals, expansions, and up-sells of subscription license-based solutions.

Requirements

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Expert level buying center/Lines of Business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program management and governance skills
• Expert commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• Functional proficiency in English is required for positions based in the Quebec.

Nice To Haves

• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Responsibilities

• Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts.
• Build deep executive relationships and earn trusted advisor status with customers
• Increase spend under management
• Ensure rapid adoption and enablement of solutions that drive value for the customer
• Expand business process automation across the specific Line of business applications
• Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription license-based solutions

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior