About The Position
At SAP, we help the world run better. We are builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. This role involves acting as a trusted advisor to customers, building deep executive relationships, and maximizing customer lifetime value by delivering solution area expertise. The Solution Customer Success Manager will accelerate value delivery, drive adoption of SAP oCFO solutions, identify new opportunities, mitigate churn, support sales efforts, and manage renewals. The position requires managing difficult customer situations and de-escalating crises, with a focus on subscription or perpetual license-based solutions.
Requirements
- Executive presence: Strong relationship-building skills.
- Business acumen: Deep knowledge of business models, strategies, and processes.
- Problem-solving: Proven ability to handle complex issues with customer executives.
- Cloud software expertise: Experience with cloud software solutions and delivery models.
- Domain expertise: Expert level Finance domain expertise.
- Risk mitigation: Ability to apply risk-mitigation strategies.
- SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
- Technical understanding: Some technical knowledge to address customer issues.
- Educational background: Bachelor's degree or equivalent required.
- Software experience: Knowledge of SaaS, PaaS and IaaS processes.
- Project management: Strong program/project management and governance skills.
- Commercial skills: Good commercial/deal support skills.
- Communication skills: Excellent verbal and non-verbal communication skills.
- Renewals and expansions: Experience driving renewals, expansions, and up-sells.
Nice To Haves
- Knowledge of Financial Solutions a plus.
Responsibilities
- Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers.
- Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business.
- Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions.
- Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
- Mitigate churn: Manage renewals of SAP solutions/services.
- Support sales: Identify sales leads and assist in expansion and upsell efforts.
- Crisis management: Handle difficult customer situations and de-escalate crises.
- Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.
Benefits
- Constant learning
- skill growth
- great benefits
- team that wants you to grow and succeed
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
