Solution Consultant WFM

Verint • United States,

2h

About The Position

The Presales Solution Consultant is a subject matter expert in workforce management (WFM), customer experience (CX), artificial intelligence (AI), and customer experience software. The role leads the presales engagement by providing technical expertise, delivering product demonstrations, leading customer discovery, responding to bids and RFPs/RFIs, delivering proofs of concept, and developing business cases aligned with customer use cases. The consultant partners with customers to define their goals and helps connect Verint solutions to their business drivers to support software and SaaS revenue targets and customer success.

The role works with Verint and partner sales teams to execute a business-driven sales methodology, secure new business, and identify opportunities for additional business within existing customer accounts. It involves consultative customer engagement, solution design, value and ROI articulation, and collaboration across sales and other functions. The consultant may also support continuity during handoff to services and mentor sales team members in solution selling.

Requirements

• Bachelor’s degree in Business Administration or equivalent work experience as part of a business consultancy team within a management consulting solution provider.
• At least 5 years of experience in a consulting or presales role, with a successful track record in complex presales processes; enterprise software solution selling is preferred.
• Excellent communication skills, including the ability to clearly and convincingly present business and technical concepts to varied audiences.
• Ability to demonstrate software to executive audiences.
• Ability to create compelling, value-based presentations.
• Ability to interpret business challenges and translate them into optimal business process recommendations across organizational levels.
• Demonstrated experience working with customers and collaborating with extended sales teams to complete complex product sales.
• Ability to explain technology concepts in language understandable to operations professionals and executives.
• Ability to articulate proposals and return on investment to operations management buyers.
• Self-motivation and ability to work as a team player.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Creative, energetic, and enthusiastic presentation style.
• Strong listening skills.
• Highly developed project management and organizational skills.
• Ability and proven experience interfacing with all levels of management.
• Willingness to travel 50–60%.
• Successful completion of the specified background screening process, including applicable employment, criminal, OFAC, Social Security verification, credit, and drug screenings in accordance with applicable regulations.
• Ability to obtain the credit line required for travel.

Nice To Haves

• Experience in enterprise software solution selling.

Responsibilities

• Execute company sales strategies and support established sales quotas for assigned practices and national targets.
• Use industry knowledge, best practices, and knowledge of Verint solutions to secure new business and differentiate Verint from competitors.
• Work with account executives and other presales consultants to develop winning propositions and sales strategies for new license opportunities.
• Conduct customer and prospect discovery sessions, executive meetings, business-case and ROI strategy sessions, roadmap workshops, and customer review meetings.
• Deliver customer demonstrations that show solution capabilities and value based on customer requirements and needs.
• Generate business reports and action plans identifying operational and business process strengths and weaknesses, and where Verint can provide operational excellence and business advantage.
• Collaborate with customers, prospects, and sales teams to develop appropriate solution bills of material.
• Work with cross-functional teams to provide feedback on product functionality, consulting services, training, sales collateral, demonstration content, and messaging.
• Provide continuity through handoff to services when required to help ensure customer expectations are met.
• Mentor sales team members and transfer skills and knowledge related to solution selling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level