Team Support SC - Solution Center Specialist

Russell Cellular•Springfield, MO

12d•Onsite

About The Position

Our Solution Center experts service the Russell Cellular front line in nearly 700 retail stores through inbound call interactions. When our field partners need help and support, credentialed overrides, creative solutions, or just simply pointed in the right direction, they will reach out to you as their lifeline. You will use a broad range of computer systems and tools to resolve their issue while providing a wholesome positive experience each and every call.

Requirements

Availability to work flexible hours between 8:00 A.M. - 10:00 P.M. Monday- Saturday and Sunday between 9:00 A.M. – 7:00 P.M. (A weekend day is required)
Strong work ethic with reliable attendance and punctuality
Professional appearance to meet company dress code standards

Nice To Haves

Ability to manage multiple communication channels simultaneously such as live calls, chats, or emails.

Responsibilities

Answer 40-100 inbound calls from Russell Cellular employees in the field daily
Use tools, resources, and training to resolve issues
Bring an attitude of service with a passion for helping people
Utilize a multitude of computer systems: MS Office, Email, as well as Russell Cellular and Verizon’s internal POS/Sales systems
Participate in various other company and team initiatives during downtime
Advance communication capability – ability to manage multiple communication channels simultaneously such as live calls, chats, or emails.
Strong work ethic with reliable attendance and punctuality
Availability to work flexible hours between 8:00 A.M. - 10:00 P.M. Monday- Saturday and Sunday between 9:00 A.M. – 7:00 P.M. (A weekend day is required)
Professional appearance to meet company dress code standards