Solution Center - Internal Specialist III

S&T Bank

6d • $15 - $31 • Onsite

About The Position

Provides exceptional customer service through telephone support to internal customers in a centralized Help Desk Center by maintaining multiple IBS systems. Demonstrates a technically proficient technical knowledge in the functionality of several of the following products: Consumer Internet Banking products, Cardbase System, Customer Information System, Deposit and Retirement System, Loan System, IBS Banking System, CST, FIS Client Portal, Mobile FXD, Lyons system, Net Image, Optima. Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products. Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services. Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking. Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking. Also, works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans). Analysis and reconcilement of various reports daily; online banking, funds transfers, wire clearing, etc. Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization. Additional duties as required.

Requirements

• Demonstrates a technically proficient technical knowledge in the functionality of several of the following products: Consumer Internet Banking products Cardbase System Customer Information System Deposit and Retirement System Loan System IBS Banking System CST FIS Client Portal Mobile FXD Lyons system Net Image Optima
• Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products.
• Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services.
• Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking
• Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking.
• Also, works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans).
• Analysis and reconcilement of various reports daily; online banking, funds transfers, wire clearing, etc.
• Maintains a good working relationship with bank employees.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

Responsibilities

• Provides exceptional customer service through telephone support to internal customers in a centralized Help Desk Center by maintaining multiple IBS systems.
• Provides customer services to internal and external customers via telephone, mail, and e-mail in matters related to the aforementioned products.
• Supports internal customers with all service and/or technical questions regarding the IBS products, and Bank services.
• Performs account maintenance for IBS Banking core systems, CardBase, and Internet Banking.
• Works directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking.
• Works directly with IBS for complex application issues (i.e. Cardbase, Deposits, and Loans).
• Analysis and reconcilement of various reports daily; online banking, funds transfers, wire clearing, etc.
• Maintains a good working relationship with bank employees.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• Additional duties as required.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
• S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
• S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties.
• If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at: Phone: [phone] Email: [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed