Support Team Specialist

DriveTime•Mesa, AZ

5d•Remote

About The Position

The Support Specialist is responsible for injecting and processing repair requests, uploading documentation and coordinating tow requests submitted by business partners, customers, and internal departments. Facilitating communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer.

Requirements

High School diploma (required)
Experience working in an administrative role
Meets quality production expectations, while maintaining high level of accuracy
Comfortable balancing multiple tasks while using a variety of computer systems
Commitment to teamwork and personal growth
Excellent verbal and written communication skills
Ability to talk and write with confidence, charisma, and competence to a wide variety of audiences
Agile in a fast-paced environment
Thriving in and contributing to an environment that never stops is a must
Plays well with others
Works well in a time crunch
Ability to meet deliverable due dates
Fantastic problem solver
Detail-Oriented
Feedback-Driven

Nice To Haves

Bachelor or Associate degree is preferred

Responsibilities

Injecting and processing repair requests
Uploading documentation
Coordinating tow requests submitted by business partners, customers, and internal departments
Facilitating communication between these parties through email and internal systems
Ensuring a smooth path toward a positive resolution for the customer