Support Team Specialist
DriveTime•Mesa, AZ
•Remote
About The Position
The Support Specialist is responsible for injecting and processing repair requests, uploading documentation and coordinating tow requests submitted by business partners, customers, and internal departments. Facilitating communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer.
Requirements
- High School diploma (required)
- Experience working in an administrative role
- Meets quality production expectations, while maintaining high level of accuracy
- Comfortable balancing multiple tasks while using a variety of computer systems
- Commitment to teamwork and personal growth
- Excellent verbal and written communication skills
- Agile in a fast-paced environment
- Plays well with others
- Works well in a time crunch
- Fantastic problem solver
- Detail-Oriented
- Feedback-Driven
Nice To Haves
- Bachelor or Associate degree is preferred
Responsibilities
- Injecting and processing repair requests
- Uploading documentation
- Coordinating tow requests submitted by business partners, customers, and internal departments
- Facilitating communication between parties through email and internal systems
- Ensuring a smooth path toward a positive resolution for the customer
Benefits
- Work From Home
- Medical, dental, and vision insurance
- 401(K)
- Company paid life insurance policy
- Short and long-term disability coverage
- Growth Opportunities
- Tuition Reimbursement
- Wellness Program
- Competitive pay
- Consistent Work Schedule
- Paid Time Off (wellness days, holidays, YOU time for full-time)
- Vacation time for part-timers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
