Team Support SC - Solution Center Specialist

Russell Cellular • Battlefield, MO

17h

About The Position

The Solution Center Specialist supports Russell Cellular's retail employees through inbound calls and other communication channels. Specialists act as a point of contact for field employees who need assistance, credentialed overrides, solutions, or direction. They use a range of computer systems, tools, resources, and training to resolve issues while providing a positive experience. The role also participates in company and team initiatives during downtime and requires reliable attendance, a service-oriented attitude, and a professional appearance consistent with company dress code standards.

Requirements

• Bring an attitude of service and a passion for helping people.
• Have the ability to manage multiple communication channels simultaneously, such as live calls, chats, or emails.
• Have a strong work ethic and reliable attendance and punctuality.
• Be available to work flexible hours between 8:00 a.m. and 10:00 p.m. Monday through Saturday and between 9:00 a.m. and 7:00 p.m. Sunday; a weekend day is required.
• Maintain a professional appearance that meets company dress code standards.

Responsibilities

• Answer 40–100 inbound calls from Russell Cellular employees in the field each day.
• Use tools, resources, and training to resolve issues.
• Provide helpful, service-oriented support to field employees.
• Use multiple computer systems, including MS Office, email, and Russell Cellular and Verizon internal POS and sales systems.
• Participate in company and team initiatives during downtime.
• Manage multiple communication channels simultaneously, such as live calls, chats, and emails.

Benefits

• Eligible employees may have access to medical, dental, vision, and life insurance benefits.
• Eligible employees may have access to a 401(k) with employer matching opportunities.
• Paid time off, paid sick leave, and company holidays.
• Employee Assistance Program (EAP).
• Verizon discounts, sales contests, and performance incentives.
• Career development, advancement opportunities, and paid training.
• Same-day pay options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed