Center Support Specialist

EMBE•Madison, SD

About The Position

The Center Support Specialist supports the daily operations of the Madison Childcare center across classrooms, front desk operations, kitchen services, and facility maintenance. The role helps maintain a safe, welcoming, clean, and organized environment for children, families, staff, and visitors. It requires flexibility to respond to changing center needs, support classroom staffing ratios, assist with meal service, provide front desk customer service, and contribute to the cleanliness and efficiency of the facility. A positive attitude, teamwork, and commitment to the EmBe mission are essential.

Requirements

High customer service, with an emphasis on hospitality.
Willingness and desire to work with children and adults of all ages and backgrounds.
Commitment to the values of the EmBe mission statement.
Assertive, friendly, and energetic personality.
Excellent oral and written communication skills.
Teamwork skills and ability to model the EmBe mission through cross-departmental work.
Ability to work proficiently with Microsoft Word, Excel, Access, and Outlook.
Ability to handle multiple projects simultaneously.
Thorough follow-through and proactive communication with key stakeholders.
Background check is a condition of employment.

Nice To Haves

Previous customer service experience.

Responsibilities

Provide support throughout the center based on daily operational needs.
Assist classrooms as needed to maintain required staff-to-child ratios.
Support teachers and program staff with supervision, transitions, activities, and other classroom needs.
Maintain a positive, professional, and welcoming environment for children, families, visitors, and staff.
Demonstrate knowledge of center programs and services and direct questions to appropriate staff members.
Greet and assist families, visitors, and staff entering and exiting the building.
Answer and route incoming telephone calls in a friendly and professional manner.
Monitor visitor access and ensure proper sign-in procedures are followed.
Receive and distribute mail, packages, and deliveries.
Assist with general administrative and customer service duties as needed.
Assist with meal and snack preparation according to program guidelines.
Help serve meals and snacks to classrooms.
Wash dishes, sanitize food preparation areas, and maintain kitchen cleanliness.
Follow health, safety, and sanitation requirements.
Monitor and stock kitchen supplies and notify supervisors of inventory needs.
Help maintain a clean, organized, and safe facility.
Perform light custodial duties, including cleaning classrooms, common areas, restrooms, and entryways.
Launder towels, linens, and other program materials as needed.
Help with room setups, event preparation, and facility organization.
Identify and promptly report maintenance or safety concerns.
Support special events, center activities, and program needs.
Assist with supply organization and inventory management.
Work collaboratively with staff across departments to ensure smooth daily operations.
Complete other duties and responsibilities as assigned.