Solution Business Analyst (korean Bilingual REQUIRED)

SBT Global, Inc. • Austin, TX

8d

About The Position

We are seeking a motivated and detail-oriented Solution Business Analyst (Staff) to support and operate enterprise IT asset and workspace management solutions. The role is self-driven and ownership-oriented, focused on daily operations and delivering a seamless experience for internal customers. It is highly cross-functional, working closely with IT, Security, Finance, and engineering teams to support stable and efficient service operations. The contract period is one year. The stated work location is Austine, TX, and the pay rate is approximately $5,657.84 per month, depending on experience.

Requirements

• Bachelor’s degree preferred, or equivalent relevant work experience.
• 1–3 years of experience in IT asset management, corporate employee service operations, or project management.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong communication, coordination, and project management skills.
• Fluency in Korean, including the ability to prepare business reports in Korean.

Nice To Haves

• Preferred experience with product management or enterprise SaaS product support (3+ years).

Responsibilities

• Support and operate IT asset and facility management services, including business phones and AV assets, for internal customers and users.
• Coordinate with internal teams to ensure smooth, stable, and efficient service operations.
• Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features.
• Analyze product and market data through interactions with sales, customer success teams, and end users.
• Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions.
• Monitor the competitive landscape and contribute to competitive strategy discussions.
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level