Solution Architect

Smartling

11h • $100,000 - $120,000 • Remote

About The Position

The Solution Architect/Technical Implementation Manager is part of Smartling’s Professional Services team, which helps customers integrate Smartling solutions in a sustainable and scalable way. This engineering-adjacent, customer-facing role serves as a hands-on advisor, technical expert, and problem solver. The Solution Architect leads technical integrations and implementations, resolves challenging problems in content localization, and designs solutions that support customers’ evolving localization needs. The role requires a strong technical background, experience designing and implementing enterprise-grade solutions, effective communication of complex concepts, and creativity in solving customer problems. The position is remote-first and requires a suitable home office setup, strong internet connection, quiet workspace, and professional background.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 3 years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role focused on technical solution design and implementation.
• At least 2 years of applied experience with modern web technologies such as HTTP, HTML, CSS, and JavaScript, and with REST APIs.
• Strong analytical skills and ability to address complex technical challenges.
• Excellent communication skills and ability to advise or persuade technical and non-technical stakeholders.
• Ability to drive outcomes amid complexity, ambiguity, or changing scope.
• Familiarity with at least one programming or scripting language and ability to read and write scripts.
• A home office setup suitable for remote work and the ability to work effectively as a remote team member.

Nice To Haves

• Knowledge of Content Delivery Networks (CDNs), web servers, and proxy technologies such as Nginx.
• Familiarity with Content Management Systems (CMS).
• Software development experience.
• Experience with file engineering and regular expressions.
• Hands-on experience with Splunk, Kibana, or similar technologies.
• Experience with translation, localization, and internationalization processes and/or fluency in multiple languages.

Responsibilities

• Engage with technical and business users to gather requirements, analyze information, and design comprehensive, scalable solutions.
• Proactively manage process changes with business and technical stakeholders to advance implementations.
• Provide precise and timely customer support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues.
• Communicate best practices to encourage effective integration and platform adoption and support customers’ long-term success.
• Explore new technologies, develop tools, and contribute to process improvement.

Benefits

• Competitive salary.
• 401(k) with company match.
• Health insurance, including a free medical plan for the employee and family.
• Flexible PTO and 11 holidays.
• Generous parental leave.
• Employee referral program.
• Apple equipment.
• Remote-first work.

What This Job Offers

• Job Type: Full-time