Solution Architect
About The Position
Responsible for serving as a trusted advisor to clients by providing deep solution expertise, workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management. At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Requirements
- Bachelor's degree or equivalent relevant work experience
- At least 4 years of health care information technology implementation or consulting working experience
- At least 1 year of project management experience
- Ability to communicate effectively with technical, clinical and operational teams
- Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
- Ability to build strong client relationships and delivering client-centric solutions
- Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Nice To Haves
- At least 2 years’ Netsmart EHR solution work experience
Responsibilities
- Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
- Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
- Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
- Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
- Manage client expectations and ensure project delivery meets goals of engagement.
- Coach, mentor and guide solution teams on recommended methodology practices
Benefits
- Equal employment and advancement opportunities to all individuals
- Celebration of diversity and commitment to creating an inclusive environment for all associates
- Drug-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
