Solution Adoption Consultant

Waystar • Atlanta, GA

1d

About The Position

The Solution Adoption Consultant acts as the primary client contact for Waystar solution-specific setup and design issues during implementation. The role serves as a subject matter expert on Waystar revenue cycle implementations, ensuring contracted deliverables are completed in compliance with contractual terms and Waystar processes while driving high client satisfaction. The consultant manages deadlines and builds trusted relationships with client project teams, key stakeholders, and executive leadership. They communicate challenges and issues, assess causes and implications, recommend solutions and costs, encourage shared problem solving, and maintain a clear vision of customer success with regular status updates to stakeholders.

Requirements

• 5+ years working in the healthcare revenue cycle.
• Proven leadership and issue-resolution abilities.
• Strong software and technology acumen, including understanding of basic database principles and data exchange formats.
• Strong process orientation, problem-solving and troubleshooting skills, and a firm commitment to quality.
• Knowledge of HIPAA regulations.
• Knowledge of healthcare terminology.
• Proficiency with Microsoft Office Suite.
• Good written and oral communication skills and ability to work as a team player.
• Ability to travel up to 20%.

Nice To Haves

• Experience with EDI and/or healthcare transactions.
• Experience with Epic or Cerner EMR.
• Knowledge of payer benefit plans.
• Knowledge of payer and hospital contracts.
• Knowledge of healthcare code sets.
• Experience obtaining prior authorizations from payer sites.

Responsibilities

• Serve as the primary client contact for Waystar solution-specific setup and design issues during implementation.
• Act as a subject matter expert on Waystar revenue cycle implementations.
• Ensure contracted deliverables are delivered in compliance with contractual terms and aligned with Waystar processes.
• Manage and meet deadlines while driving a high level of client satisfaction.
• Establish trusted relationships with client project teams, key influencers, stakeholders, and executive leadership.
• Communicate challenges, shortcomings, and issues to customers; assess causes and implications; recommend solutions and costs; and encourage shared problem solving.
• Develop and communicate a clear vision of customer success.
• Regularly report status to key stakeholders.

Benefits

• Competitive total rewards, including base salary and bonus if applicable.
• Customizable benefits package with three medical plans and a company match for Health Savings Accounts.
• Paid time off for non-exempt team members starting at three weeks, plus 13 paid holidays including two personal floating holidays.
• Flexible time off for exempt team members, plus 13 paid holidays.
• Paid parental leave, including maternity and paternity leave.
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(k) program with company match.
• Pet insurance.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed