Solar Service Technician

Comcast•Pennsauken, NJ

16h

About The Position

The Solar Service Technician assesses technical issues with solar systems, troubleshoots equipment with manufacturers, replaces faulty equipment, and commissions systems. The role also involves ordering standard parts, documenting service findings and repairs in service software, and communicating service updates to homeowners and managers. The technician acts as a technical specialist in their area and may serve as a team leader, but does not supervise employees. A high school diploma or GED and 5 years of solar installation and electrical expertise are required. The posting also lists 7–10 years of relevant work experience.

Requirements

5 years of solar installation and electrical expertise.
High school diploma or GED.
7–10 years of relevant work experience, as listed in the posting.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Skills in customer service, solar energy, solar panels, and troubleshooting.

Responsibilities

Assess and identify technical issues with solar equipment and implement troubleshooting protocols.
Replace faulty equipment and commission systems.
Notify homeowners of on-site arrival, explain service findings, and advise them on next steps.
Contact manufacturer technical support and troubleshoot equipment on site.
Order standard parts as needed.
Initiate and reference claim numbers to troubleshoot issues and obtain warranty approval.
Document service activities and maintain accurate records of maintenance and repairs.
Assist with processing shipping labels for returned equipment.
Inform managers when work is complete and provide necessary updates on system issues.
Stock the company work truck with tools and parts needed for on-site work.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow the company's Operating Principles, prioritize customer experience, learn and advocate for its technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.