Solar Service Technician

ABB•Remote, WI

21d•$52,500 - $84,000

About The Position

At ABB, the Solar Service Technician executes service work according to work instructions and ABB quality and safety guidelines. The role delivers customer service by planning and performing work according to customer orders and expectations, and supports customer retention through clear communication about service timelines and expectations. The technician works with customers on-site to identify operational improvements and resolve pain points. The position performs field service tasks, identifies and analyzes technical issues remotely or on-site for certified service categories and products, prepares material lists, and ensures required materials, parts, and equipment are available and suitable. The technician may also train field service associates and customers. The role requires travel to different job sites, mainly in California and Texas, for up to 80% of the time. The expected annual base salary is $52,500 to $84,000. Eligible U.S. employees may receive health, life and disability coverage, paid parental leave, an employee assistance program, employee discounts, retirement benefits, and paid time off.

Requirements

Familiarity with electrical plans and field layouts.
PV system site inspection experience.
Understanding of NEC codes related to PV installations.
Willingness to travel up to 80% of the time, mainly in California and Texas.
Good prioritization, organization, analytical, and planning skills.
Excellent communication and customer service skills.
Flexibility, adaptability to new situations, self-control, and high integrity; self-motivation and initiative.
Ability to work at heights, climb ladders and stairs, lift 60 pounds, and remain on one's feet for long periods.
Ability to bend, stoop, crawl, and work in limited illumination and dusty conditions.
Ability to work in extreme environments, including hot sun, below-freezing conditions, and crawl spaces.

Nice To Haves

Previous solar experience; 3+ years of Solar Technician experience preferred.
Experience installing, maintaining, and troubleshooting PV systems.
Experience installing all types of grid-tier inverters and working with various ground- and roof-mount racking systems.
Experience in PV component performance and HALT testing.
Electrical knowledge or training.

Responsibilities

Work with customers on-site to identify opportunities to improve their operations and eliminate pain points.
Perform field service tasks, identify technical issues, and conduct analysis remotely or on-site for certified service categories and products.
Prepare material lists and ensure materials, parts, and equipment are available and of appropriate quality for service activities.
Act as a trainer for field service associates and customers when needed.
Plan and execute service work according to customer orders and expectations and ABB quality and safety guidelines.
Communicate service timelines and expectations to support customer retention.

Benefits

Choice of two medical plans: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plans: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D equal to 1x base pay.
Voluntary employee-paid life and AD&D coverage, subject to maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3%.
Employee-paid supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.