Software Warranty Analyst/Engineer, V19

Ford Motor Company • Dearborn, MI

10d • $99,100 - $166,200 • Hybrid

About The Position

Seeking a data-driven, technically curious Quality Engineer to lead quality improvement efforts across vehicle systems, with a particular focus on 12V battery, starter, and alternator performance. In this role, you will own key quality metrics, unify quality issue tracking across multiple data sources, and partner with cross-functional teams to rapidly diagnose and resolve customer-impacting issues. This is an ideal opportunity for someone who thrives on troubleshooting complex, uses coding and connected data for problem solving, and wants to make a measurable impact on product quality and customer satisfaction.

Requirements

• Bachelor's of Science degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
• 2+ years of working experience with any computer language. Preferably C, C++, Python, or equivalent
• 2+ years of working experience with Software Analysis/Testing, CAN bus technology and tools (Log Review/Root Cause Analysis)
• 2+ years of experience working with Engineering tools, Databases, Defect Tracking Systems (Diagnostic Engineering Tool, IVS, VADR, JIRA)
• 2+ years of working experience in Service Tools/Applications (such as FDRS, PTS, workshop manuals)
• 2+ years of experience with Quality methodologies (Root Cause Analysis, triage capabilities 8D, Fishbone, Is/Is Not, 3 legged 5 why, etc.)
• 2+ years of experience working in a team collaboration environment with upper management and peers

Nice To Haves

• Master's degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
• Knowledge in problem solving methods, Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA, etc.
• A Green Belt and/or Black Belt
• Solid grasp of vehicle electrical architectures and components.

Responsibilities

• Own and improve core quality metrics — including R/1000, CPU, CPR, and end-to-end (E2E) performance — through continuous monitoring, analysis, and improvement initiatives.
• Lead a unified quality agenda, consolidating issues identified across diverse sources such as customer claims, DTC data, service turnaround speed, dealer special service handling, connected vehicle data, and warranty spend.
• Represent the quality function at various internal and cross-team quality forums, presenting findings, status, and recommendations.
• Conduct root-cause and Pareto analysis to identify the top contributors to 12V battery, starter, and alternator failures across both early-life (low-time) and in-service (high-time) populations.
• Drive timely resolution of priority items on the quality agenda, ensuring nothing critical falls through the cracks.
• Assemble cross-functional support, proactively engaging peers and subject-matter experts to accelerate resolution of customer-facing issues.
• Leverage coding and connected vehicle data to investigate, diagnose, and solve quality issues at their root cause.
• Identify and implement process improvements to reduce manual effort and streamline quality escalation management.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level