Software Warranty Analyst/Engineer, V19

Ford • Dearborn, MI

10d • $86,600 - $166,200 • Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Do you want to drive business strategy and define products for software and digital experiences? Enterprise Connectivity Business Operations team translates those strategic choices into tangible business propositions. We represent the voice of the customer as we build distinctive, always-on connected vehicle technologies and services that transform the ownership experience.

In this position...
Seeking a data-driven, technically curious Quality Engineer to lead quality improvement efforts across vehicle systems, with a particular focus on 12V battery, starter, and alternator performance. In this role, you will own key quality metrics, unify quality issue tracking across multiple data sources, and partner with cross-functional teams to rapidly diagnose and resolve customer-impacting issues. This is an ideal opportunity for someone who thrives on troubleshooting complex, uses coding and connected data for problem solving, and wants to make a measurable impact on product quality and customer satisfaction.

Requirements

• Bachelor's of Science degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
• 2+ years of working experience with any computer language. Preferably C, C++, Python, or equivalent
• 2+ years of working experience with Software Analysis/Testing, CAN bus technology and tools (Log Review/Root Cause Analysis)
• 2+ years of experience working with Engineering tools, Databases, Defect Tracking Systems (Diagnostic Engineering Tool, IVS, VADR, JIRA)
• 2+ years of working experience in Service Tools/Applications (such as FDRS, PTS, workshop manuals)
• 2+ years of experience with Quality methodologies (Root Cause Analysis, triage capabilities 8D, Fishbone, Is/Is Not, 3 legged 5 why, etc.)
• 2+ years of experience working in a team collaboration environment with upper management and peers

Nice To Haves

• Master's degree in Electrical Engineering, Software Engineering, Computer Engineering, Mechanical Engineering, Chemical Engineering or similar
• Knowledge in problem solving methods, Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA, etc.
• A Green Belt and/or Black Belt
• Solid grasp of vehicle electrical architectures and components.

Responsibilities

• Own and improve core quality metrics — including R/1000, CPU, CPR, and end-to-end (E2E) performance — through continuous monitoring, analysis, and improvement initiatives.
• Lead a unified quality agenda, consolidating issues identified across diverse sources such as customer claims, DTC data, service turnaround speed, dealer special service handling, connected vehicle data, and warranty spend.
• Represent the quality function at various internal and cross-team quality forums, presenting findings, status, and recommendations.
• Conduct root-cause and Pareto analysis to identify the top contributors to 12V battery, starter, and alternator failures across both early-life (low-time) and in-service (high-time) populations.
• Drive timely resolution of priority items on the quality agenda, ensuring nothing critical falls through the cracks.
• Assemble cross-functional support, proactively engaging peers and subject-matter experts to accelerate resolution of customer-facing issues.
• Leverage coding and connected vehicle data to investigate, diagnose, and solve quality issues at their root cause.
• Identify and implement process improvements to reduce manual effort and streamline quality escalation management.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level