WARRANTY ANALYST

Carter Machinery • Salem, VA

4d • $24 - $30 • Onsite

About The Position

The Warranty Analyst is responsible for preparing warranty claims for submission to Heavy Equipment Vendors, including collaborating with the service departments to gather factual information to maximize the amount of recovery on each claim.

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• High mechanical aptitude with the ability to understand technical information
• Proficient with Microsoft Office Suite or related software

Nice To Haves

• Previous experience in a parts and service industry
• College degree, preferred

Responsibilities

• Prepare warranty claims for submission to Heavy Equipment Vendors.
• Collaborate with service departments to gather factual information.
• Maximize the amount of recovery on each warranty claim.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree