Software Test Analyst

PSR Associates • Lansing, MI

1d • Hybrid

About The Position

PSR Associates is seeking a Software Test Analyst to provide customer service and testing support primarily for project needs within Quality of Life (QoL) agencies. The role focuses on ensuring the quality, accuracy, and reliability of enhancements and technology updates for public-facing applications that provide services to Michigan residents. The position follows a hybrid schedule, with onsite work required Wednesdays and Thursdays in Lansing, Michigan.

The analyst works with teams and project stakeholders to develop, execute, and maintain test plans, test cases, and test scripts; perform functional, regression, integration, and user acceptance testing; identify, document, and track defects; validate system changes and enhancements; participate in project meetings; contribute a testing perspective on requirements; and support continuous improvement. The successful candidate is expected to provide strong customer service and communication, guide agency partners through processes, policies, and quality standards, learn applications and workflows quickly, work independently and stay organized, build effective working relationships, and adapt to changing priorities and project needs.

Requirements

• At least 5 years conducting comprehensive software testing, including test planning, test case design, execution, defect documentation, and process analysis to improve quality and reliability.
• At least 5 years creating, refining, and managing test cases and acceptance criteria within Agile development projects, including user story validation and participation in sprint ceremonies.
• At least 2 years working directly with senior management to communicate testing impacts, facilitate quality strategy discussions, contribute to risk assessments, and align on testing approaches and defect resolution.
• At least 2 years testing IT solutions designed for public use, including validating functionality, accessibility, performance, and security considerations for customer-facing applications.
• Bachelor’s degree.

Nice To Haves

• 2 years of experience with ADA/WCAG accessibility and compliance testing.
• 2 years of experience reviewing and triaging vulnerability scan results.
• 1 year of experience with systems or programs governed by state and/or federal regulations, ensuring quality practices support compliance requirements.

Responsibilities

• Provide customer service and testing support primarily for project needs within Quality of Life agencies.
• Help ensure the quality, accuracy, and reliability of updates to public-facing applications serving Michigan residents.
• Develop, execute, and maintain test plans, test cases, and test scripts.
• Perform functional, regression, integration, and user acceptance testing.
• Identify, document, and track defects.
• Validate system changes and enhancements.
• Participate in project meetings and provide input on requirements from a testing perspective.
• Support continuous improvement efforts.
• Guide agency partners through processes, policies, and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level