Software Test Analyst

Zenfreed•Lansing, MI

1d•Hybrid

About The Position

DTMB Agency Services is seeking a Software Test Analyst 3 to provide customer service and software testing support, primarily for project needs within Michigan’s Quality of Life agencies: the Department of Natural Resources, the Department of Environment, Great Lakes, and Energy, and the Department of Agriculture and Rural Development. The role ensures the quality, accuracy, and reliability of enhancements and technology updates to public-facing applications that provide services to Michigan residents. The analyst is also a member of the DTMB Agency Services QA/BA team, contributing to QoL support requests and operational team activities. This is a hybrid W2 position for 40 hours per week, with onsite work on Wednesdays and Thursdays. On remote workdays, candidates must be located within Michigan; remote-only work is not available. Local candidates and candidates willing to relocate may apply, but relocating candidates must be ready to work onsite from day one and relocate at their own expense. Working hours are approximately Monday through Friday, 8:00 a.m. to 5:00 p.m. Applicants must be authorized to work in the United States; sponsorship is unavailable. Employment requires a background check and drug screening. Zenfreed describes itself as committed to building a diverse, inclusive, and authentic workplace.

Requirements

At least 5 years conducting comprehensive software testing, including test planning, test case design, execution, defect documentation, and process analysis to improve quality and reliability.
At least 5 years creating, refining, and managing test cases and acceptance criteria in Agile development projects, including user story validation and participation in sprint ceremonies.
At least 2 years working directly with senior management to communicate testing impacts, facilitate quality-strategy discussions, contribute to risk assessments, and gain alignment on testing approaches and defect resolution.
At least 2 years testing IT solutions designed for public use, including validating functionality, accessibility, performance, and security considerations for customer-facing applications.
Bachelor's degree.
Must be authorized to work in the United States; sponsorship is not available.
Must undergo a background check and drug screening.
For remote workdays, must be located within the State of Michigan.

Nice To Haves

At least 2 years of experience with ADA/WCAG accessibility and compliance testing.
At least 2 years of experience reviewing and triaging vulnerability scan results.
At least 1 year working with systems or programs governed by state and/or federal regulations, with quality practices supporting compliance requirements.

Responsibilities

Develop, execute, and maintain test plans, test cases, and test scripts.
Perform functional, regression, integration, and user acceptance testing.
Identify, document, and track defects, communicating them clearly and supporting timely resolution.
Validate system changes and enhancements against agency goals and DTMB standards.
Participate in project meetings, provide testing perspectives on requirements, and support continuous improvement.
Contribute to QoL support requests and operational activities as a member of the DTMB Agency Services QA/BA team.
Provide strong customer service and communication to agency partners.
Help agency partners navigate DTMB processes, policies, and quality standards.
Learn new applications, workflows, and project contexts quickly.
Build strong working relationships while working independently and staying organized.
Adapt to changing priorities, project needs, and agency requirements.