Software Test Analyst

Novalink Solutions LLC • Lansing, MI

3d

About The Position

DTMB Agency Services is seeking a Software Test Analyst 3 to provide customer service and testing support, primarily for projects within the Quality of Life agencies: the Department of Natural Resources, the Department of Environment, Great Lakes, and Energy, and the Department of Agriculture and Rural Development. The role ensures the quality, accuracy, and reliability of enhancements and technology updates for public-facing applications that provide services to Michigan residents.

The analyst works closely with DTMB teams and project stakeholders to plan, execute, and maintain software tests; identify and track defects; validate system changes against agency goals and DTMB standards; and contribute a testing perspective to project requirements and continuous improvement. The position is also a member of the DTMB Agency Services QA/BA team, supporting Quality of Life requests and operational team activities.

The successful candidate is expected to provide strong customer service, communicate effectively, help agency partners navigate DTMB processes and quality standards, learn new applications and workflows quickly, and build effective working relationships. The role requires self-direction, organization, attention to detail, collaboration, analytical thinking, and adaptability as priorities and agency needs change.

Requirements

• At least 5 years conducting comprehensive software testing, including test planning, test case design, execution, defect documentation, and process analysis.
• At least 5 years creating, refining, and managing test cases and acceptance criteria in Agile development projects, including user story validation and participation in sprint ceremonies.
• At least 2 years working directly with senior management to communicate testing impacts, facilitate quality-strategy discussions, contribute to risk assessments, and align on testing approaches and defect resolution.
• At least 2 years testing public-facing IT solutions, including validating functionality, accessibility, performance, and security considerations.
• Bachelor's degree.
• Clear and concise written and verbal communication skills.
• Strong customer service, organization, collaboration, analytical, and relationship-building skills; ability to adapt to changing priorities and learn new applications and workflows.

Nice To Haves

• 2 years of experience with ADA/WCAG accessibility and compliance testing.
• 2 years of experience reviewing and triaging vulnerability scan results.
• 1 year of experience working with systems or programs governed by state and/or federal regulations, with quality practices supporting compliance requirements.

Responsibilities

• Develop, execute, and maintain test plans, test cases, and test scripts.
• Perform functional, regression, integration, and user acceptance testing.
• Identify, document, and track defects, communicating clearly to support timely resolution.
• Validate system changes and enhancements in support of agency goals and DTMB standards.
• Participate in project meetings and provide input on requirements from a testing perspective.
• Support continuous improvement efforts.
• Provide testing support for Quality of Life agency projects, support requests, and operational team activities.
• Help agency partners navigate DTMB processes, policies, and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level