Software Technical Leader
About The Position
The Software Technical Leader is a senior individual-contributor role responsible for the technical direction and delivery of Orbital endpoint security software. The role leads complex software and release-delivery work involving architecture, reliability, security, platform compatibility, and customer experience. The work spans backend services, endpoint installers, and a web console, primarily using Go, in a highly collaborative and distributed environment. The individual works independently and with cross-functional partners to investigate and resolve complex technical challenges, align priorities, and deliver customer-facing software. The role may require responding to urgent customer, security, or release needs. The position has no direct reports. It sets technical direction, raises engineering quality, and supports other engineers through technical guidance, thoughtful reviews, and mentoring. The team works closely with Product and Support to understand customer problems and assess whether solutions are effective. The role offers an opportunity to shape security software changes across cloud services and endpoint systems that can reach millions of customer endpoints, including improving endpoint-to-cloud communication reliability, evolving architecture safely, strengthening security and lifecycle practices, and delivering changes incrementally with monitoring.
Requirements
- Bachelor's degree plus 12 years of related experience; Master's degree plus 8 years; PhD plus 5 years; or equivalent related work experience.
- Experience developing and delivering production software used by customers.
- Technical leadership experience in Go or comparable systems languages.
Nice To Haves
- Background developing endpoint agents or other operating-system-integrated software for Windows, macOS, or Linux.
- Experience resolving production issues involving software compatibility, installation, upgrades, packaging, reliability, performance, or security.
- Contributions to engineering standards or practices for software testing, security, reliability, or release delivery.
Responsibilities
- Define technical direction for Orbital endpoint software, including architecture, reliability, performance, observability, maintainability, and secure software practices.
- Lead complex technical initiatives from design through delivery across supported endpoint platforms, installation methods, packaging, upgrades, and customer environments.
- Establish and improve standards for software design, testing, release readiness, security, and operational supportability.
- Lead technical investigation and resolution of complex endpoint issues involving operating-system integration, services, permissions, networking, dependencies, compatibility, and performance.
- Drive release planning and readiness decisions, including risk assessment, validation expectations, staged rollout, rollback criteria, and stakeholder communication.
- Lead assessment of third-party and open-source dependencies, including upstream changes, vulnerabilities, compatibility concerns, and security-driven delivery needs.
- Partner with Development/Engineering, Product, QA, Security, Support, and customer-facing teams to balance quality, customer impact, security exposure, and delivery commitments.
- Mentor software developers and technical leads and influence technical decisions across teams without direct reporting authority.
- Work across backend services, endpoint installers, and the web console to take problems from investigation through delivery.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Paid day off for employee's birthday
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Possible Cisco restricted stock unit grants, subject to eligibility and vesting conditions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
