Software Engineering Technical Leader

Cisco•Milpitas, CA

1d•$186,900 - $267,700

About The Position

As a Site Reliability Engineering (SRE) Technical Leader on the Intersight Team you will play a key role in ensuring the reliability, scalability, and security of our cloud platforms. The broader team is composed of experienced engineers who value innovation and accountability. You will represent the Intersight SRE team, working in a dynamic environment, tackling challenges with creativity, providing technical leadership in defining and delivering on the team's technical roadmap. You will collaborate with cross-functional teams, including software development, product management, customers and security teams, to design, influence, build, and maintain SaaS systems operating at multi-region scale. Your work will directly impact the success of our initiatives by ensuring the underlying platform infrastructure is robust, efficient, and aligned with operational excellence. We are seeking an experienced technical leader to help lead and influence a high-performing SRE team responsible for the reliability, scalability, and operational excellence of our cloud services. The ideal candidate will have strong hands-on SRE or systems/network administration experience, with familiarity in AWS. This role involves close collaboration across product engineering, service engineering, and SRE teams in a high-trust, well-coordinated environment.

Requirements

Bachelor’s +8 years of related experience, or Master’s +6 years of related experience or PhD +3 years of related experience
Experience designing and implementing scalable, reliable, and production-ready solutions.
Experience with cloud platforms, preferably AWS, and Infrastructure as Code (IaC) using Terraform or Ansible.
Experience with Linux, Docker, Kubernetes/EKS, networking, security, and CI/CD.
Experience with observability and monitoring platforms, including metrics, logging, tracing, dashboards, and alerting.
Proficiency in Python, Go, or similar programming languages, with a strong understanding of software development principles.

Nice To Haves

Experience architecting, building, and operating highly available cloud platforms and infrastructure at scale.
Ability to handle multiple competing priorities in a fast-paced environment
Experience in architecting software and infrastructure at scale with a sense of ownership and accountability.
Passion for learning and applying new technologies to deliver customer impact.
Strong communication skills with the ability to translate complex technical concepts and influence across diverse teams.
Experience with cloud, infrastructure, or application security and security best practices is preferred.
Experience providing technical leadership, mentoring engineers, and influencing teams across organizational boundaries is preferred.
Relevant certifications such as CKA, CKAD, AWS Certified DevOps Engineer, or equivalent cloud/security certifications.

Responsibilities

Design, build, and optimize cloud and data infrastructure to ensure the high availability, reliability, and scalability of systems to meet customer needs, while implementing SRE principles such as monitoring, alerting, error budgets, and fault analysis.
Collaborate closely with multi-functional teams, including customers, development, product management, and security teams, to create secure, scalable solutions and enhance operational efficiency through automation.
Troubleshoot complex technical problems in production environments, perform root cause analyses, and contribute to continuous improvement efforts through postmortem reviews and proactive performance optimization.
Lead the architectural vision and shape the team’s technical strategy and roadmap, balancing immediate needs with long-term goals, driving innovation, and influencing the technical direction.
Serve as a mentor and technical leader, guiding teams and fostering a culture of engineering and operational excellence by sharing your deep knowledge and experience.
Engage with customers and stakeholders to understand use cases and feedback, translating them into actionable insights and effectively influencing at all levels.
Apply your strong programming skills to integrate software and systems engineering, building core data platform capabilities and automation to meet enterprise customer needs and roadmap objectives.
Develop strategic roadmaps, processes, plans, and infrastructure to efficiently deploy new software components at an enterprise scale while enforcing engineering standards.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)