Software Support Technician II
About The Position
Johnston Companies is an industrial distribution company committed to providing exceptional services and high-quality products to our customers. Our goal is to enhance efficiency in the manufacturing process across various industries, including aerospace, automotive, rail transportation, woodworking, fabricators, and machine shops. We are seeking a highly motivated and skilled software support technician to join our team in Springfield. The ideal candidate will have a strong technical background, excellent problem-solving skills and will play a crucial role in supporting the IT Manager in overseeing daily business operations and facilitating the growth of our company. This position is based on-site with flexible remote work options.
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in software support or a related field
- Proficiency in programming languages such as Java, C++, or Python
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Knowledge of database management systems and networking protocols
Responsibilities
- Provide technical support to customers experiencing software-related issues
- Troubleshoot and resolve software problems in a timely manner
- Collaborate with the development team to identify and fix bugs in the software
- Assist with software installations and upgrades for customers
- Document and track all support issues and resolutions
- Train customers on how to use the software effectively
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
