Software Support Specialist

Keystone Cooperative • Indianapolis, IN

1d

About The Position

We are seeking a highly organized and proactive Software Support Specialist to oversee all software-related support requests for an assigned division. This role involves bridging the gap between software users and the software vendor, and working in conjunction with the Technology Director to implement new software capabilities and tools. The specialist will be involved in system and process implementation, change management, and continuous improvement of software functionalities.

Requirements

• Bachelor’s degree in Business, Education, Information Systems, or related field (or equivalent experience)
• 3+ years of experience in software support / administration, system implementation, or process improvement
• Strong understanding of project management and change management principles
• Excellent written and verbal communication skills
• Proficiency in using Microsoft Office Suite
• Analytical mindset and problem-solving abilities
• Strong interpersonal and facilitation skills
• Detail-oriented with strong organizational skills
• Self-starter with the ability to work independently and as part of a team
• Adaptable to fast-paced, evolving environments

Nice To Haves

• Experience with ERP or other enterprise systems

Responsibilities

• Receive and respond to support requests in a timely manner
• Effectively communicate the cause of the support issue and resolution
• Document repetitive software issues and work with Technology Director on requesting vendor support
• Identify potential training opportunities and coordinate with the System Training and Implementation Coordinator
• Support the rollout of new software systems, tools, and workflow processes
• Act as a liaison between vendor support teams and operational users to utilize new system capabilities
• Develop and execute communication strategies to ensure all stakeholders are informed and engaged
• Identify potential areas of resistance and work proactively to address concerns
• Manage all software version updates through testing, implementation and communication
• Gather feedback and propose enhancements to system functionalities
• Assist Technology Director with new system implementations and system enhancement rollouts

Benefits

• Affordable medical, dental, and vision coverage
• Wellness programs
• Competitive 401(k) with company match
• Life insurance
• Disability coverage
• Generous time off with pay
• Training, development opportunities
• Tuition assistance
• Exclusive savings and programs to make life outside of work even better

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level