Software Support Specialist

Group CBS • Indianapolis, IN

13d • Onsite

About The Position

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

Requirements

• Must be organized and have excellent attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multitask, prioritize and well independently.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry.
• Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software.
• At least three years of related experience required.
• Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
• Must have a valid driver’s license.

Nice To Haves

• Experience with application of information technology in a field service business preferred.

Responsibilities

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
• Manages the PowerDB program and create requested forms
• Install specialized test equipment software on computers and test the setup by connection to the test equipment
• Manages the intracompany SharePoint site by keeping it updated and adding content
• Provides assistance with onsite and in the field hardware issues
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
• Provides assistance to our Managed IT provider with onboarding new computers
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees