Specialist Software Support

Anywhere•Meridian, ID

10h•Onsite

About The Position

The ResWare Administrator (RA) plays a crucial role in daily operations at TitleOne. ResWare is the primary production software for TitleOne, used by the majority of team members across our footprint. This role is responsible for support, training and configuration of ResWare. Duties include user administration, workflow analysis and implementation, software maintenance, document management and report development. The RA works closely with team members at all levels, including Leadership and Operations. This is not a software development position. ResWare is an off-the-shelf title and escrow software, with administration primarily occurring through front-end configuration changes.

Requirements

High school diploma and/or GED
Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self-motivated, detail-oriented and organized.
Experience troubleshooting and supporting software systems/solutions.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Experience managing multiple projects, ensuring timely delivery, stakeholder coordination and communication.

Nice To Haves

Previous experience with ResWare or title and escrow software
Experience in title, escrow, or real estate operations
Experience supporting integrated third-party vendor solutions

Responsibilities

Work with Leadership and Operations to identify areas of process improvement and implement workflow changes in ResWare to support efficiency.
User maintenance including adding/modifying/deleting users, permissions and access requests.
Management of documents including uploading, formatting, and creating new documents in Word and Excel.
Manage partner process and data in ResWare. Activity may include modifying partner access permissions, providing training around partners, and cleaning up of partners to ensure quality data to support automated processes.
Research and implement integrations for ResWare to support security and workflow improvements. Activities will include working with third party vendors to ensure proper configuration and implementation of solutions.
Work closely with the Training team to develop documentation and training for new and existing processes.
Document new and existing workflows to aid in support and maintenance of ResWare.
Work with various teams including Operations and Leadership to develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency.
Monitor release notes, bug reports and version releases of ResWare to suggest timing of updates.
Maintain test environment, including updating and doing thorough testing before making a recommendation to production environment. Activities include change management, user testing coordination, team communication and installation of software updates.
Manage application updates to include testing, documentation, communication, training, and implementation in production.
Perform other related duties as assigned to support team and business needs.