Software Support Representative

AboutTime

20d

About The Position

WorkMax a Foundation Software Company is a fun and fast-growing software company looking for another positive individual to join our technical support team. We are actively seeking initiative-taking tech support team members with strong customer service and communication skills. This is a full-time position in which the tech support team member will work in a high-energy, team-based environment. The hours for this role are M-F, 7a-4p or 8a-5p. Current benefits include paid holidays and additional PTO, regular work hours with evenings and weekends off.
The support team is responsible for answering all client related questions and concerns in a professional and timely manner via phone, email, and chat. This person will also work with quality assurance at times as needed. We are looking for amazing team members who can quickly and efficiently learn the WorkMax product and provide advice to help our customers with their businesses.
AboutTime serves customers in all fifty states and throughout the globe. We are looking for outgoing, fun, driven individuals who are looking for a work environment where they can learn and grow into future leadership opportunities.
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!

Requirements

• The ability to listen ferociously ask questions that will allow for accurate troubleshooting and problem-solving is necessary.
• Understand common troubleshooting methods.
• Interact with customers in a polite, clear, and concise manner over the phone, email, and chat.

Nice To Haves

• Other software technical support experience is a plus.
• SQL experience is a plus.

Responsibilities

• Answering all client related questions and concerns in a professional and timely manner via phone, email, and chat.
• Work with quality assurance at times as needed.
• Quickly and efficiently learn the WorkMax product and provide advice to help our customers with their businesses.

Benefits

• paid holidays
• additional PTO
• regular work hours with evenings and weekends off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees