Software Support Manager

Amdocs • Plano, TX

5d • Hybrid

About The Position

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
Co-lead a software development lifecycle in support of a large US based Telco BSS customer migration, to meet the Scope, Quality and Time. Responsible for Team and People management.

Requirements

• Past BSS customer migration experience with complex transformations
• Strong client communication skills
• Bachelor's degree in Science/IT/Computing or equivalent
• Minimum 10 years of experience in driving complex migration solution architecture challenges
• Significant proficiency/in-depth knowledge in the domain (technology and/or products)
• Previous experience in leading tasks or mentoring engineers
• Detailed understanding of software development methodologies, principles and procedures and related software management tools
• Applicants must be legally authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment visa at this time or in the future for this position.

Responsibilities

• Leading a multi-scrum team and managing the daily delivery of migration software (planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets) within agreed quality, time, budget, and other agreed critical metrics/SLAs
• Leading the team to resolve technical challenges, lead unit level initiatives to build technical proficiency to meet the needs of the team or unit
• Bringing continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience.
• Leading multiple interfaces (internal and external), relationships and communication to ensure software delivery is aligned to meet not only the customer requirements, but also adds value to their business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager