Software Support Specialist

Storable

13h•$45,000 - $60,000•Remote

About The Position

Storable is seeking an Access Control Software Support Specialist to provide technical support for clients using our Access Control product. In this role, you will assist customers through phone and email support, troubleshoot software and hardware issues, and help ensure a high-quality support experience. This position is a strong fit for someone who enjoys solving technical problems, communicating clearly with customers, and working across integrated systems in a fast-paced support environment. Team members receive training on Access Control products, including hardware, wiring, troubleshooting, and integrations. This role also includes exposure to integrated platforms and cross-training opportunities across related products, helping specialists build the technical knowledge needed to support customers across multiple systems.

Requirements

A bachelor’s degree in Business Applications, Computer Science, or a related field is desired but not required
At least 2 years of on-the-phone product support experience, in a customer support or technical support position, preferred
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Comfortable handling customer support through phone and email.
Ability to work effectively in a fast-paced environment and manage competing priorities.
Strong attention to detail and documentation habits.
Ability to collaborate across teams and escalate issues appropriately.
Adaptable, customer-focused, and committed to delivering a strong support experience.
A positive, professional, solution-oriented, motivated, enthusiastic and team-oriented attitude
Demonstrate ability to handle interruptions well and move between tasks with ease while still meeting deadlines
Ability to follow department processes and procedures
High-Speed Internet required
All applicants must be currently authorized to work in the United States on a full-time basis.
Must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Nice To Haves

Experience in technical support, software support, or customer-facing troubleshooting roles
Familiarity with hardware, network connectivity, or integrated software systems
Experience supporting customers in a SaaS or technology-driven environment
Salesforce Experience

Responsibilities

Provide customer support through inbound phone and email channels.
Troubleshoot access control, gate, keypad, controller, and integration issues.
Support new client onboarding, installation, and go-live activities.
Assist with hardware troubleshooting and RMA coordination when replacement equipment is needed.
Help resolve billing, shipping, and product-related inquiries connected to Access Control support.
Document customer interactions, troubleshooting steps, and resolutions clearly and accurately.
Escalate complex issues and product defects to internal teams or vendor partners as needed.
Contribute feedback on recurring issues and process improvements to enhance the customer experience.

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.