Software Support Specialist - Technical

LCS - London Computer Systems•Cincinnati, OH

14h•Hybrid

About The Position

London Computer Systems (LCS) is hiring Software Support Specialists - Technical to join their Product Support team. The role involves becoming an expert in Rent Manager Property Management Software and assisting customers by resolving questions and troubleshooting issues related to data, connectivity, reports, or the mobile app, aiming for first-call resolution. This position is ideal for individuals who enjoy learning new technology, tackling challenges, and helping people succeed.

Requirements

Previous experience in technical support, help desk, or customer-facing service role
Strong problem-solving, troubleshooting, and communication skills
Familiarity with tools like ticketing systems, remote support, or softphones
Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
Accountability and adaptability in a fast-paced environment

Nice To Haves

IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.

Responsibilities

Become an expert in Rent Manager and its related applications
Troubleshoot software and technical issues via phone, email, and remote sessions
Guide users with clear communication and best practices
Document and track issues using ticketing software
Collaborate with internal teams to improve processes and customer satisfaction