Linux Software Support Specialist

Leidos•Dayton, OH

1d•$57,850 - $104,575•Hybrid

About The Position

As a Linux Software Support Analyst, you will be responsible for the full lifecycle management of a defined portfolio of scientific and engineering software. Your primary focus will be ensuring the stability, performance, and availability of this software for users within a large-scale High-Performance Computing (HPC) environment. This position directly supports the research and development activities of the DoD High Performance Computing Modernization Program (HPCMP). The HPCMP provides large-scale systems and environments to the DoD RDT&E community which supports the warfighter. The Analyst is part of a larger team of system administrators and support specialists responsible for operating and maintaining the HPC infrastructure. The team environment values methodical problem-solving, adherence to established procedures, and a strong commitment to user support. This position is located at the customer site in Dayton, OH with potential of hybrid work environement. It requires U.S. citizenship and an active Secret clearance.

Requirements

Active SECRET clearance (US Citizenship required).
Active 8570.01M/IAT-II certification.
A bachelor’s degree and 1+ years of related experience, OR an equivalent combination of education and experience.
Demonstrated experience installing and managing software in a Linux/UNIX command-line environment.
Experience with shell scripting in a Linux environment.
Experience troubleshooting software installation and runtime issues (e.g., library dependencies, environment variables).
Experience providing user support via a ticket-based system (e.g., ServiceNow).
Strong, methodical problem-solving skills for diagnosing application-level issues.
Excellent detail-orientation with the ability to follow complex procedural and administrative protocols.
Ability to clearly convey technical information to users of all skill levels.
Ability to work effectively as part of a larger technical team within defined role boundaries.
Ability to work a designated schedule while maintaining attendance and punctuality.
Demonstrated ability to rapidly learn the technical specifics of new and existing software packages.

Nice To Haves

Experience compiling applications from source code (make, CMake), particularly for GPU-enabled codes using platforms like CUDA or KOKKOS.
Familiarity with common HPC technologies, including schedulers (PBS, SLURM), interconnects (InfiniBand), and architectures (Cray EX, Linux clusters).
Experience with software package managers (Spack) and version control systems (GitLab).
Experience supporting scientific applications such as Tecplot, FieldView, Pointwise, or Gitlab Runner.

Responsibilities

Install, configure, and maintain complex software packages on multiple Linux-based systems.
Provide direct technical support by responding to and resolving user-submitted ServiceNow tickets for the assigned application portfolio.
Diagnose and resolve complex application failures, including OS-level issues such as library dependencies and driver conflicts.
Test and validate application functionality through system changes like maintenance, OS upgrades, and new system deployments.
Deploy software patches and updates to resolve bugs and address security vulnerabilities.
Ensure all software management tasks adhere to established Standard Operating Procedures (SOPs), including formal Request for Change (RFC) processes.
Collaborate with internal technical teams and external software vendors as necessary to resolve complex application-related issues.