Senior Cloud Support Specialist- Unix/Linux
About The Position
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Requirements
- Degree in Computer Science or a related technical field
- 5–8 years of experience in technical product support or a similar role
- Experience with multiple data formats (e.g., JSON, XML, EDI) and operating systems (Unix/Linux/Windows)
- Strong English communication skills with the ability to explain technical solutions to diverse audiences
- Customer-focused mindset with the ability to perform under pressure
- Knowledge of communication protocols (e.g., FTP, HTTP/S, SMTP, MQ, VPN)
- Experience with at least one programming or scripting language (e.g., Python, JavaScript, Bash)
- Ability to work in a fast-paced environment with minimal supervision and a proactive, problem-solving mindset
- Flexibility to support shift work, including weekends, holidays, and on-call rotation
- Strong analytical skills with the ability to identify patterns and trends
Responsibilities
- Delivering technical support in a production environment, meeting service levels and resolving issues of moderate complexity
- Managing file and transaction error handling, including prioritization of critical EDI documents
- Communicating effectively with customers and coordinating responses through established escalation paths
- Troubleshooting and resolving break/fix issues within the support team
- Mentoring team members and contributing to knowledge sharing (e.g., knowledge base updates)
- Supporting complex escalations and identifying high-priority issues through risk analysis
- Driving continuous improvement by identifying process gaps and developing tools or scripts
- Participating in on-call and weekend rotations as required
Benefits
- vacation entitlement
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
