Software Support Representative

Payroll4Construction•Strongsville, OH

22h•Hybrid

About The Position

Payroll4Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company! All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.

Requirements

Excellent communication, analytical, and problem-solving skills
Superior organizational skills and the ability to work well as a member of a team
Ability to address complex situations independently while following established protocols
Ability to provide top-level support to clients and associates
Comfortable speaking on the phone with clients
Working knowledge of Microsoft Outlook, Word, and Excel
Ability to keep detailed, timely, and accurate records
Basic math skills

Nice To Haves

Payroll processing experience or involvement in a corporate payroll department is preferred
Previous call center or customer service experience is preferred
Knowledge of construction industry a plus
Knowledge of basic accounting/general ledger principles a plus

Responsibilities

Assist clients with questions regarding software use or having issues working in the software
Assist clients with preparing and submitting their payroll for processing
Work closely with all departments to resolve payroll processing and reporting issues
Track client issues in call-center software, and record details appropriately
Communicate with internal departments as needed to notify of technical issues clients are experiencing
Maintain expertise with software, new modules, and any relevant industry factors
Follow all department and company standard operating procedures
Project a professional and positive image as a company representative by providing thorough assistance to our clients.
Other duties as assigned