Software Support Analyst I
About The Position
This role provides front-line technical support for proprietary software applications to external clients via phone, email, and remote access. The position involves building and maintaining relationships with team members, management, in-house software developers, and clients. Key responsibilities include identifying, troubleshooting, and resolving application issues, escalating unresolved issues, documenting all reported issues and task details, and analyzing gathered data. Additionally, the role involves deploying and training clients on software applications, including new clients and new versions for current clients.
Requirements
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
Responsibilities
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
