Software Support Analyst I

i3 Verticals • Temple, GA

5d • Onsite

About The Position

This role provides front-line technical support for proprietary software applications to external clients via phone, email, and remote access. The position involves building and maintaining relationships with team members, management, developers, and clients. Key responsibilities include identifying, troubleshooting, and resolving application issues, escalating unresolved issues, documenting and analyzing reported issues, and deploying and training clients on software applications.

Requirements

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively

Responsibilities

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED