IT Support Analyst I

Concurrent Technologies Corporation•Johnstown, PA

7d•Onsite

About The Position

Concurrent Technologies Corporation (CTC) is an independent, nonprofit applied scientific research and development organization seeking an IT Support Analyst I. You will be part of the internal Information Technology team that keeps CTC's business operations running efficiently. Supporting employees across the organization, you'll contribute to a collaborative, customer-focused environment where technology enables engineers, researchers, and business professionals to accomplish their mission. CTC values teamwork, innovation, continuous learning, and exceptional customer service, providing opportunities to expand your technical skills while building a rewarding career with an organization dedicated to making a meaningful impact.

Requirements

Possess a High School Diploma plus 2+ years of experience equivalent.
Have some experience in customer service in the computing environment.
Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.
Have experience in Microsoft Operation System and application environment.

Nice To Haves

A+ certification/Helpdesk certification or equivalent
Direct experience in IT department as a helpdesk technician

Responsibilities

Serves as point of contact for users in acknowledging and recording problems with the systems, desktop, applications and network.
Records end user calls for assistance to facilitate understanding in resolving customer problems.
Diagnoses the cause of the problem using a variety of software tools including cloud applications; initiates corrective actions where appropriate.
Performs desktop support tasks, such as installation, maintenance of user applications and troubleshooting including OS imaging and testing.
Refers unresolved problems to appropriate technical personnel or immediate manager.
Answers inquiries about network capabilities and resolves questions referred from more junior Help Desk Technicians.
Performs preventative maintenance on equipment and workstations to extend their useful life.
Provides vendor communications as needed.
May provide advice, training, and guidance/documentation to other Help Desk technicians, as required.