Software Solutions Architect

Novalink Solutions LLC • Lansing, MI

1d

About The Position

This position functions as a Salesforce Application Architect within the Michigan Department of Health and Human Services (MDHHS), supporting modernization and ongoing operations of critical Child Welfare and State Hospital systems, including the Michigan Statewide Automated Child Welfare Information System (MiSACWIS) and the Comprehensive Child Welfare Information System (CCWIS). These systems serve vulnerable children and families across Michigan and require high availability, scalability, and compliance with state and federal standards.

The architect leads the design, development, and implementation of enterprise-grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with MDHHS strategic and operational goals. The role supports transitioning legacy systems to a Salesforce-based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL). It provides technical direction for MDHHS Child Welfare applications and supports 24/7 operations of Tier 2 applications such as MiSACWIS, which serve over 8,000 users across state and private agencies.

Requirements

• Bachelor’s degree.
• At least 5 years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders.
• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals.
• Strong ability to communicate technical concepts clearly and effectively to technical and non-technical audiences; clear and concise written and verbal communication is crucial to success and productivity in the role.
• 2–3 Salesforce certifications.
• At least 5 years of hands-on experience with Salesforce, SQL, Java, and web services development.

Nice To Haves

• Salesforce Architect certification.
• Experience working on enterprise-level implementations.
• Database-related certifications.
• At least 5 years of experience working within Agile development environments.
• Strong experience with Oracle SQL development, including query execution and performance tuning.
• Experience with DevOps practices, including automated builds, regression and smoke testing, and multi-environment deployments.
• Demonstrated ability to troubleshoot complex system issues and provide technical guidance or leadership to development teams.

Responsibilities

• Lead end-to-end architecture and technical design of Salesforce solutions for case management, field service operations, and user engagement.
• Conduct Salesforce organization health checks and platform assessments, and provide actionable recommendations based on Salesforce best practices.
• Participate in Design & Discovery sessions and promote adoption of Salesforce’s Well-Architected Framework.
• Provide technical leadership and mentorship to development teams, including state employees and contractors.
• Collaborate with business analysts, product owners, and stakeholders to translate business requirements into scalable, maintainable Salesforce solutions.
• Oversee proof-of-concepts to validate technical feasibility and business value.
• Ensure secure application development lifecycle (SADLC) practices are followed throughout development and deployment.
• Set the technical direction for MDHHS Child Welfare applications.
• Support 24/7 operations of Tier 2 applications, including MiSACWIS.
• Ensure compliance with security, performance, and regulatory standards.
• Design, develop, test, and document technical software solutions; resolve system design and programming issues; and ensure solutions are integrated and enhanced to meet agency business needs.
• Lead development of software applications, server components, and services using development tools and State of Michigan approved or supported technologies.
• Plan and coordinate system integration within the business area, with external partners and state agencies, and across hosting platforms.
• Design and implement application security in compliance with State of Michigan policies.
• Lead or direct impact analysis of changes resulting from legislation, requests, or changes to governmental and business processes.
• Review and approve presentation materials for technical review meetings, approval sessions, and application demonstrations.
• Ensure technical design strategies and applications adhere to state and agency policies, standards, and guidelines.
• Review and approve State of Michigan system engineering methodology and other required technical deliverables.
• Work with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness and schedules.
• Ensure compliance with ECM standards and procedures across development, system test, user acceptance testing, security, and production environments, including coordinating, creating, approving, and monitoring required work items.
• Make technical recommendations or decisions regarding changes to the Bridges application based on user requirements.
• Resolve complex system design and programming problems while addressing security of client-level data.
• Plan coordination, development, testing, and integration of systems and data with Bridges.
• Research and evaluate technology relevant to business strategy.
• Maintain current knowledge of software development programming techniques aligned with DTMB technology standards.
• Recommend configuration management tool best practices.
• Identify, share, and recommend improvements to tools and technology for development teams and technical support staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior