Global Software Sales Manager

PSC Biotech•Pomona, CA

1d•Remote

About The Position

PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries. At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential. With operations spanning the globe and featuring a multicultural team, PSC Biotech® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. The role as a Software Sales Manager and is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. In addition to managing customer relationships and adoption, this role provides frontline sales leadership, coaching, and performance oversight for the sales/account management business functions. This role requires a strong combination of customer relationship management, technical expertise, analytical skills, and leadership capability, with a focus on increasing user engagement, retention, and team performance.

Requirements

Bachelor’s Degree or equivalent experience.
7+ years of SaaS account management, customer success, or sales leadership experience.
Customer-centric attitude with a passion for helping customers succeed and delivering exceptional service.
Strong learning mindset with ability to deeply understand software and pharmaceutical regulatory environments.
Organizational skills with strong time management and prioritization abilities.
Excellent written and verbal communication skills.
Technical proficiency with CRM systems, data analysis tools, and new technologies.

Nice To Haves

Knowledge of eQMS market and regulatory/compliance frameworks for life sciences is a plus.
Prior experience in coaching, mentoring, or leading sales/account teams is strongly preferred.

Responsibilities

Own achievement of team revenue objectives, including new business acquisition, renewals, expansion revenue, and customer retention targets.
Drive predictable revenue growth through effective pipeline management, forecasting, and execution.
Own monthly, quarterly, and annual revenue forecasts, proactively communicating risks, opportunities, and mitigation plans to executive leadership.
Lead, mentor, and develop Account Executives and Account Managers to maximize individual and team performance.
Establish clear performance expectations, goals, and accountability measures aligned with company objectives.
Conduct regular one-on-one coaching sessions, performance reviews, and career development discussions.
Develop talent pipelines and succession plans to support organizational growth.
Address performance challenges through timely coaching, development plans, and corrective action when necessary.
Foster a high-performance, customer-focused sales culture built on accountability, collaboration, and continuous improvement.
Develop and maintain strong relationships with key Customer Stakeholders, ensuring a deep understanding of their business objectives, challenges, and success criteria.
Proactively identify and mitigate customer risks while partnering with Customer Success and Support teams to drive satisfaction and long-term retention.
Participate in executive-level customer meetings, renewal discussions, business reviews, and strategic account planning sessions.
Build and maintain account growth plans that identify retention risks, adoption opportunities, and expansion potential.
Drive customer adoption and value realization by monitoring and promoting key engagement metrics, including user growth, active users, platform utilization, quote activity, and AI feature usage.
Identify opportunities to expand platform value within customer accounts and partner with customers to maximize business outcomes.
Establish adoption benchmarks and monitor account-level usage trends to identify retention risks and growth opportunities.
Collaborate with customers to develop action plans that increase adoption, improve operational outcomes, and maximize return on investment.
Provide strategic coaching and support to Account Executives and Account Managers to improve sales effectiveness, customer outcomes, and revenue performance.
Support new customer acquisition efforts through deal coaching, opportunity strategy, negotiation support, and sales process execution.
Conduct regular pipeline, account, and forecast reviews to ensure alignment with revenue objectives and business priorities.
Reinforce best practices in prospecting, customer engagement, solution positioning, value-based selling, and account growth.
Support onboarding and continuous development of team members through training, mentoring, shadowing, and feedback.
Serve as the primary escalation point for complex sales, customer, and account-related issues.
Monitor pipeline health, opportunity progression, sales cycle effectiveness, and forecast accuracy across the organization.
Ensure sufficient pipeline coverage and opportunity generation to achieve revenue targets.
Maintain awareness of competitive solutions and coach team members on competitive positioning and differentiation strategies.
Develop and maintain reporting on key performance indicators, including revenue attainment, customer retention, platform adoption, account health, pipeline coverage, forecast accuracy, and expansion opportunities.
Deliver weekly, monthly, and quarterly performance reporting to Senior Leadership.
Ensure CRM data integrity and consistent documentation of customer interactions, opportunities, forecasts, and account activities.
Assess and report account health, customer risk factors, retention forecasts, and expansion opportunities on a monthly and quarterly basis.
Analyze trends, identify causes of performance challenges, and recommend corrective actions to improve business outcomes.
Maintain a deep understanding of the software platform, its capabilities, and its application within the wholesale distribution industry.
Leverage product expertise to support solution positioning, customer adoption, and revenue growth initiatives.
Partner with Product, Customer Success, Marketing, Implementation, and Support teams to communicate customer feedback, improve customer outcomes, and influence future product enhancements.
Develop a thorough understanding of customer business processes, workflows, operational challenges, and strategic goals.
Tailor recommendations and solution strategies to align with each customer's unique business requirements and objectives.
Identify opportunities to improve customer efficiency, productivity, and overall business outcomes through expanded platform utilization.
Develop and share best practices, training materials, and educational content that help customers maximize value from the platform.
Conduct training sessions, webinars, workshops, and customer education initiatives to improve adoption and proficiency.
Collaborate with internal teams to improve customer onboarding and enablement programs.
Maintain awareness of industry trends, market developments, competitor offerings, and emerging technologies.
Share relevant insights with customers and internal teams to support innovation, customer success, and competitive differentiation.
Serve as a trusted advisor by connecting industry best practices to customer business objectives.
Provide market and customer feedback to leadership to support product strategy, go-to-market initiatives, and organizational planning.
Ensure proactive and consistent executive and operational engagement across customer accounts through structured communication and business review processes.
Monitor customer satisfaction metrics and feedback, taking appropriate action to address concerns and improve customer outcomes.
Partner with internal teams to resolve customer issues and ensure a positive customer experience.
Track progress toward individual, team, and organizational objectives using clearly defined performance metrics.
Develop and maintain customer and team scorecards that measure key success indicators and support data-driven decision-making.
Regularly review performance results and implement improvement plans where necessary.
Travel as needed to customer sites, industry events, and company meetings to support revenue growth, customer retention, and strategic relationship development.