Software QA and Support Engineer

SOLV Energy•San Diego, NV

2d•$93,938 - $117,422•Hybrid

About The Position

SOLV Energy is looking for a Software QA and Support Engineer to join our Software Engineering Team to ensure we are providing high-quality work and service to our (mostly internal) customers. We are seeking someone who will collaborate within the team to successfully coordinate with external teams, test our software solutions, and contribute to our culture of continuous improvement and growth. Members of the Software Engineering team support our custom software for utility-scale construction management, data monitoring, analytics, and reporting.

Requirements

B.S. in Engineering, Computer Science, or related
Experience writing automated tests for Typescript or Python code bases
5+ years of software QA testing
Demonstrated, exceptional organizational skills and an aptitude to learn
Experience testing software applications, identifying bugs, validating features against product requirements
Proficiency in Jira and Confluence
Strong problem-solving ability and analytical skills
Clear and concise communication resulting in the contribution to effective wikis, product requirements
Ability to communicate clearly with technical and non-technical stakeholders
Experience providing end-user software support, including triage, troubleshooting, and ticket management
Comfortable being the front-line contact for support requests, with a customer-service mindset
Ability to prioritize and manage multiple concurrent support requests without losing track of details

Responsibilities

Achieve an expert level understanding of our custom software system features, the design intent, integrations with other business platforms, and how the applications are utilized
Prioritize and manage testing work independently using Jira, team tools, and release timelines
Build understanding of intended feature behavior through self-directed exploration and direct coordination with developers and product team members
Work together with other QA team members to coordinate functional, regression, negative, and ad-hoc testing
Write comprehensive test cases to cover functional test scenarios
Identify and drive opportunities to improve testing through automation, AI, and other innovations
Build self-sufficiency in your test environment, including basic Git/GitHub skills to pull and run code locally
Bring insights from training and communications to the Software Engineering team to support continuous process and product improvement
Serve as first point of contact and 2nd-tier support for our custom software — troubleshoot and resolve where possible, or escalate to the Development Manager with a clear, reproducible bug report in Jira
Monitor support channels and maintain clear, accurate ticket records from intake through resolution, meeting response-time expectations
Identify recurring or common issues, document known fixes to reduce repeat tickets and support future self-service, and suggest improvements to address root causes
Complete other responsibilities as assigned