Software Patching Technician ( 12 month Temporary)

Spartan Controls Ltd. • Calgary, AB

3d

About The Position

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical. Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity. Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Requirements

• Post-secondary education directly related to Information Technology (Diploma or Degree)
• Hands-on experience patching Windows operating systems and third-party software
• Solid working knowledge of Windows 11 and the Microsoft 365 suite
• Familiarity with patch management tools and vulnerability scanners
• Awareness of common cybersecurity threats and the role patching plays in mitigation
• Excellent written and verbal communication skills
• Detail-oriented, methodical, and able to manage multiple deadlines
• Strong team player with an entrepreneurial work ethic

Nice To Haves

• Working knowledge of Dell Command Update is a strong asset
• Experience updating Dell dock firmware is a strong asset
• Microsoft, HDI, A+, or relevant security certifications an asset
• Experience with IT issue tracking or service management systems (i.e. ServiceNow)
• Familiarity with ITIL practices

Responsibilities

• Patch and update third-party software across the Windows PC fleet, including applications from our principles and vendors
• Use Dell Command Update to deploy BIOS, driver, and firmware updates on Dell workstations and laptops
• Update firmware on Dell docking stations to ensure compatibility and security
• Identify out-of-date software and prioritize patching based on vulnerability severity
• Track patching progress and maintain accurate records of remediated devices
• Coordinate with end users to schedule reboots and minimize disruption
• Escalate patch failures, compatibility issues, or blockers to the Service Desk team
• Assist with hardware inventory and general Service Desk support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree