Software Implementation Project Coordinator

IDEXX•Frisco, TX

2d•Hybrid

About The Position

As the Software Implementation Project Coordinator for the Veterinary Software Customer Experience team, you will lead implementation projects of our veterinary software for IDEXX customers, primarily focusing on the ezyVet product suite. You will handle software implementation projects, managing single and multi-site software projects, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met. As the primary point of contact for hospital managers, you will keep stakeholders informed about progress, risks, and expectations. You will work closely with customers and partners to drive a smooth onboarding and deliver an exceptional customer experience.

Requirements

2+ years of Project Coordination or Management experience.
3+ years of customer service experience.
Strong written and verbal communication skills as well as interpersonal skills.
Strong attention to detail.
Ability to devise tracking systems and efficient reporting.
Ability to adapt to changing situations and navigate ambiguity.
Strong organizational skills with the ability to prioritize and follow up.
Ability to multitask and be a self-starter.
Effective project administration skills and/or task management skills.

Nice To Haves

Experience in SaaS onboarding delivery preferred.
Experience within the Veterinary industry preferred.
Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required).

Responsibilities

Create detailed rollout plans and schedules using templated onboarding plans within GuideCX, including milestone tracking, resource allocation, and adherence to scope.
Schedule implementation sessions, data collection, and trainer assignments.
Create, maintain, and complete project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance.
Record activities, identify obstacles, track costs, and provide results.
Assist internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable.
Structure teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience.
Keep stakeholders informed of progress and expectations and communicate proactively about issues and risks.
Manage resources, budgets, timeline, and project scope, and conduct periodic reviews to identify needed adjustments.
Ramp into managing up to 35 active projects concurrently with a full portfolio that may include inactive or future projects of 80+ across several client groups.
Perform risk management by identifying potential issues early and developing effective mitigation strategies.
Find innovative solutions to support hospitals and enterprise groups throughout implementation.
Foster partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while maintaining productive relationships at all levels of the Enterprise.
Work within Project Management and cross-functional teams to identify and develop process improvements for our business.
Assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization.