Implementation Project Coordinator
About The Position
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. We’re looking for a methodical and customer-focused Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Customer Implementation, you’ll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite’s technology.
Requirements
- 1+ years of hands-on experience in customer implementations within a SaaS environment
- Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent
- Extreme attention to detail and multitasking capabilities, with a particular penchant for prioritizing multiple projects efficiently and effectively
- Astute communication skills (both written and verbal) and a demonstrated ability for active, empathetic listening, especially in a consultative or advisory setting
- Ability to thrive in a collaborative, fast-moving environment
- Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)
Nice To Haves
- Experience implementing POS systems preferred
- PMP or CAPM considered an asset
Responsibilities
- Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projects
- Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as needed
- Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation process
- Educate customers on MealSuite’s toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor, and update user training plans based on customer needs
- Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Success after implementation is complete
- Assist Enterprise Implementation Managers on large strategic projects as necessary
Benefits
- Unlimited paid time off
- RRSP/401(k) matching at 100% up to 3%
- Day one medical, dental, and vision options
- Life & disability insurance
- Paid maternity and parental leave
- Participation in our equity program
- Opportunities for career development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
