Implementation Project Coordinator

MealSuite•Cambridge, ON

8h•CA$64,400 - CA$77,300•Hybrid

About The Position

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. We’re looking for a methodical and customer-focused Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Customer Implementation, you’ll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite’s technology.

Requirements

1+ years of hands-on experience in customer implementations within a SaaS environment
Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent
Extreme attention to detail and multitasking capabilities, with a particular penchant for prioritizing multiple projects efficiently and effectively
Astute communication skills (both written and verbal) and a demonstrated ability for active, empathetic listening, especially in a consultative or advisory setting
Ability to thrive in a collaborative, fast-moving environment
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Nice To Haves

Experience implementing POS systems preferred
PMP or CAPM considered an asset

Responsibilities

Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projects
Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as needed
Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation process
Educate customers on MealSuite’s toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor, and update user training plans based on customer needs
Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Success after implementation is complete
Assist Enterprise Implementation Managers on large strategic projects as necessary