(Canada) Software Implementation Consultant II - Financial

PointClickCare•Mississauga, ON

4d•Remote

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading health tech company, we empower our employees to innovate and shape the future of healthcare. With a vast dataset and a Marketplace of integrated partners, our platform serves numerous provider organizations, making a real difference in millions of lives. We reinvest significantly in research and development, providing employees with the resources to innovate and make a lasting impact. Recognized by Forbes and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. We empower our people to be architects of a smarter, human-first healthcare future, accelerated by AI. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making, enhancing collaboration and improving outcomes. Our hiring practices uncover AI expertise, and we invest in training and development to nurture innovation. Join us in redefining healthcare so it doesn’t just survive, it thrives. Learn more about PointClickCare, Life at PointClickCare, and connect with us on Glassdoor and LinkedIn. For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Requirements

Post-secondary education in a technology related field, preferred
Excellent communication, organizational and collaboration skills
Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes
Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
The ability to quickly learn new concepts and technologies and convert them into customer solution value
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Ability to thrive in a high paced, complex team environment
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
4+ years in a software implementation role
Healthcare market experience preferred

Responsibilities

Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
Translate technical requirements and execute system configuration setup (more complex than entry)
Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations