Software Engineering, SMTS - Qualified

Salesforce•San Francisco, CA

12d

About The Position

Salesforce’s Qualified Product Core team builds foundational product systems for identifying prospects, scheduling and routing meetings, synchronizing data with calendars and go-to-market platforms, executing workflows, and supporting enterprise authentication. The team also develops public APIs, webhooks, custom integrations, and the data, context, and execution capabilities behind agentic product experiences such as meeting preparation, routing investigation, and product explainability. The engineer will serve as a technical leader, taking complex initiatives from early design through production. This includes shaping architecture and technical direction, writing substantial production code, and helping other engineers succeed. The role operates in a high-ownership, high-velocity environment, with end-to-end responsibility for scoping, implementation, testing, deployment, monitoring, and iterative improvement based on customer feedback.

Requirements

Track record of independently delivering complex SaaS capabilities from design through launch and ongoing operation.
Strong full-stack skills, particularly depth in backend systems, APIs, relational data models, and background processing.
Experience building or operating integrations with complex third-party platforms.
Sound technical judgment around reliability, data integrity, security, and incremental system evolution.
Excellent debugging skills across application, integration, and data boundaries.
Demonstrated technical leadership, including influencing architecture and execution beyond an immediate workstream.
Ability to operate in ambiguity, frame problems, propose solutions, and align others.
Product-minded approach focused on user experience and customer outcomes.

Nice To Haves

Experience with modern web frameworks; Rails, React, Postgres, and AWS are a plus.
Experience with CRM, marketing automation, scheduling, routing, enrichment, or workflow products.
Familiarity with OAuth, webhooks, synchronization pipelines, rate-limited APIs, or eventual consistency.
Experience with enterprise identity systems such as SSO, SAML, or SCIM.
Experience building production AI or LLM applications, agent tooling, or explainability features.

Responsibilities

Lead complex product initiatives from an ambiguous problem through technical design, implementation, launch, and ongoing ownership.
Build reliable meeting-booking, calendaring, routing, and workflow experiences that affect customer conversion and revenue.
Build and evolve integrations with CRM, marketing automation, sales engagement, collaboration, calendaring, and data-enrichment platforms.
Build public APIs and reliable webhooks for customers and partners to extend the product.
Design for third-party system constraints, including API limits, OAuth credentials, inconsistent data, retries, synchronization, and partial failures.
Advance AI-assisted capabilities such as meeting preparation, routing investigation, and explanations of product behavior.
Improve the scalability, observability, security, and supportability of critical production systems.
Own difficult customer issues and investigate them to their root cause.
Provide technical leadership through design and code reviews, mentorship, and influence on architecture and execution.