Software Engineering SMTS

Salesforce•Dallas, TX

10d

About The Position

The Experience Software Engineer administers and manages MuleSoft integrations across Salesforce’s Finance systems landscape, supporting mission-critical business processes. The role serves as the primary process expert for its service area and collaborates with developers, business stakeholders, and other technology teams to support end-to-end business processes. Work includes enterprise application support, resolving technical and functional issues, analyzing trends to identify enhancements that reduce support requests, and partnering with development teams to deliver new and improved functionality. The successful candidate must be agile and able to support multiple priorities. The role owns day-to-day administration, configuration, and monitoring of MuleSoft integrations, including deploying and maintaining Mule applications across CloudHub 2.0, Runtime Fabric, or other applicable environments. Responsibilities include managing application properties, environment variables, secrets, certificates, and runtime configurations; performing restarts, upgrades, scaling, and configuration changes; and maintaining appropriate governance and segregation of duties across environments. The position also identifies opportunities to redesign workflows using AI agents alongside human support engineers, automates manual business processes, and monitors automations for failures or performance problems. It monitors integrations for failures, performance issues, and availability, analyzes logs, alerts, metrics, and transaction failures, coordinates troubleshooting with relevant teams, and performs root-cause analysis and preventive work. It manages sandbox environments, testing, UAT, deployments, and production releases, coordinating major changes with developers, QA, integration teams, and business stakeholders, and maintaining documentation for configurations and business processes.

Requirements

8+ years of implementation or administration experience with MuleSoft Anypoint Technologies.
Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring and log analysis, CI/CD, API security, certificates/TLS, and OAuth.
Good understanding of SOA and integration patterns.
Ability to support connectivity between MuleSoft and enterprise systems, including Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
Experience managing integration-related incidents, problems, and change requests.
Willingness to experiment with new ideas, tools, and practices.
Proficiency in verbal and written communication.

Responsibilities

Administer, configure, and monitor MuleSoft integrations on a day-to-day basis.
Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or applicable environments.
Manage application properties, environment variables, secrets, certificates, and runtime configurations.
Perform application restarts, upgrades, scaling, and configuration changes.
Ensure appropriate segregation of duties and governance across environments.
Identify opportunities to transform workflows with AI agents and automate manual business processes.
Monitor automations and troubleshoot failures or performance issues.
Monitor integrations for failures, performance issues, and availability problems; analyze logs, alerts, metrics, and transaction failures.
Troubleshoot integration issues and coordinate resolution with MuleSoft developers, application teams, and infrastructure teams.
Perform root-cause analysis and implement preventive measures.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate major changes with developers, QA, integration teams, and business stakeholders.
Maintain documentation for configurations and business processes.
Support end-to-end Salesforce business processes and resolve technical and functional system issues.
Perform trend analysis, identify enhancements to reduce support requests, and collaborate with development teams on new and enhanced functionality.