Software Engineering SMTS

Salesforce•Indianapolis, IN

About The Position

The Software Engineer administers and manages MuleSoft integrations across Salesforce’s Finance systems landscape to support mission-critical business processes. This role serves as the primary process expert in its service area and collaborates with developers, business stakeholders, and other technology teams to support end-to-end business processes. Work includes enterprise application support, resolving technical and functional issues, analyzing trends, identifying enhancements to reduce support requests, and collaborating with development teams to deliver new or improved functionality. The successful candidate must be agile and able to support multiple priorities. The role owns day-to-day administration, configuration, and monitoring of MuleSoft integrations; deploys, configures, manages, and maintains Mule applications; and manages application properties, environment variables, secrets, certificates, and runtime configurations. It also handles application restarts, upgrades, scaling, configuration changes, and governance across environments. The position identifies opportunities for AI and workflow automation, monitors existing automations, and troubleshoots failures or performance issues. It provides production support by monitoring integrations, analyzing logs, alerts, metrics, and transaction failures, coordinating issue resolution with relevant teams, conducting root-cause analysis, and implementing preventive measures. It also manages sandbox environments, testing, UAT, deployments, and production releases, coordinates major changes with stakeholders, and maintains configuration and business-process documentation.

Requirements

8+ years of implementation or administration experience in MuleSoft Anypoint Technologies.
Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring/log analysis, CI/CD, API security, certificates/TLS, and OAuth.
Good understanding of SOA and integration patterns.
Experience supporting connectivity between MuleSoft and enterprise systems such as Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
Proficiency in verbal and written communication.
Ability to support multiple priorities and work in an agile manner.

Nice To Haves

Willingness to experiment with new ideas, tools, and practices.
Experience with AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

Responsibilities

Administer, configure, and monitor MuleSoft integrations on a day-to-day basis.
Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or applicable environments.
Manage application properties, environment variables, secrets, certificates, and runtime configurations.
Perform application restarts, upgrades, scaling, and configuration changes.
Ensure appropriate segregation of duties and governance across environments.
Identify opportunities to automate manual business processes and improve operational efficiency, including AI/agentic workflow transformation.
Monitor existing automations and troubleshoot failures or performance issues.
Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.
Analyze application logs, alerts, metrics, and transaction failures.
Troubleshoot integration issues and coordinate resolution with MuleSoft developers, application teams, and infrastructure teams.
Perform root-cause analysis and implement preventive measures.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate major changes with developers, QA, integration teams, and business stakeholders.
Maintain documentation for configurations and business processes.
Manage integration-related incidents, problems, and change requests.
Provide enterprise application support, resolve technical and functional system issues, perform trend analysis, and identify enhancements to reduce support requests.
Collaborate with development teams to implement new and enhanced functionality.