Software Engineering MTS

Salesforce•Dallas, TX

About The Position

The Experience Software Engineer administers and manages MuleSoft integrations across Salesforce’s Finance systems landscape, supporting mission-critical business processes. The role serves as the primary process expert in its service area and collaborates with developers, business stakeholders, and technology teams to support end-to-end business processes. The work includes enterprise application support, resolving technical and functional issues, analyzing trends to identify enhancements that reduce support requests, and collaborating with development teams to implement new or improved functionality. The successful candidate must be agile and able to support multiple priorities. The role owns day-to-day administration, configuration, and monitoring of MuleSoft integrations, including deploying and maintaining Mule applications across CloudHub 2.0, Runtime Fabric, or applicable environments. It manages application properties, environment variables, secrets, certificates, and runtime configurations, and performs restarts, upgrades, scaling, and configuration changes while ensuring governance and segregation of duties across environments. The position also identifies opportunities to automate manual business processes, incorporates AI agents into workflows alongside human support engineers, and monitors automations for failures or performance issues. It monitors integrations, analyzes logs, alerts, metrics, and transaction failures, troubleshoots production issues, coordinates resolutions with relevant teams, performs root-cause analysis, and implements preventive measures. Release responsibilities include managing sandbox environments, testing, UAT, deployments, production releases, stakeholder coordination, and documentation of configurations and business processes.

Requirements

At least 6 years of MuleSoft Anypoint Technologies implementation or administration experience.
Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring and log analysis, CI/CD, API security, certificates/TLS, and OAuth.
Good understanding of SOA and integration patterns.
Ability to support connectivity between MuleSoft and enterprise systems such as Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
Willingness to experiment with new ideas, tools, and practices.
Proficiency in verbal and written communication.
Ability to support multiple priorities.

Responsibilities

Administer, configure, and monitor MuleSoft integrations day to day.
Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or applicable environments.
Manage application properties, environment variables, secrets, certificates, and runtime configurations; perform application restarts, upgrades, scaling, and configuration changes.
Ensure appropriate segregation of duties and governance across environments.
Identify opportunities to automate manual business processes and improve operational efficiency, including redesigning workflows to incorporate AI agents alongside human support engineers.
Monitor existing automations and troubleshoot failures or performance issues.
Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.
Analyze application logs, alerts, metrics, and transaction failures; troubleshoot integration issues and coordinate resolution with developers, application teams, and infrastructure teams.
Perform root-cause analysis and implement preventive measures.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate major changes with developers, QA, integration teams, and business stakeholders.
Maintain documentation for configurations and business processes.
Support end-to-end business processes and resolve technical and functional system issues.
Perform trend analysis, identify enhancements to reduce support requests, and collaborate with development teams to implement new and enhanced functionality.
Manage integration-related incidents, problems, and change requests.