Software Engineering MTS

Salesforce•Indianapolis, IN

10d

About The Position

The Software Engineer administers and manages MuleSoft integrations across Salesforce’s Finance systems landscape to support mission-critical business processes. The role serves as the primary process expert for its service area and collaborates with developers, business stakeholders, and technology teams to support end-to-end business processes. Work includes enterprise application support, resolving technical and functional issues, analyzing trends, identifying enhancements to reduce support requests, and working with development teams to implement new or improved functionality. The successful candidate must be agile and able to support multiple priorities. Responsibilities include administering, configuring, and monitoring MuleSoft integrations; managing Mule applications and runtime configurations; supporting AI-enabled workflow transformation and automation; monitoring integrations and resolving production issues; and coordinating testing, UAT, deployments, and releases. The role also maintains documentation and ensures appropriate governance across environments.

Requirements

6+ years of implementation or administration experience in MuleSoft Anypoint technologies.
Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring and log analysis, CI/CD, API security, certificates/TLS, and OAuth.
Good understanding of SOA and integration patterns.
Ability to support connectivity between MuleSoft and enterprise systems such as Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
Proficiency in verbal and written communication.
Ability to support multiple priorities and collaborate with developers, business stakeholders, and technology teams.

Nice To Haves

Willingness to experiment with new ideas, tools, and practices.
Experience with AI or agentic workflow transformation and automation.

Responsibilities

Own day-to-day administration, configuration, and monitoring of MuleSoft integrations.
Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or applicable platforms.
Manage application properties, environment variables, secrets, certificates, and runtime configurations.
Perform application restarts, upgrades, scaling, and configuration changes.
Ensure appropriate segregation of duties and governance across environments.
Redesign processes to incorporate AI agents alongside human support engineers and identify opportunities to automate manual business processes.
Monitor existing automations and troubleshoot failures or performance issues.
Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.
Analyze application logs, alerts, metrics, and transaction failures.
Troubleshoot integration issues and coordinate resolution with MuleSoft developers, application teams, and infrastructure teams.
Perform root-cause analysis and implement preventive measures.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate major changes with developers, QA, integration teams, and business stakeholders.
Maintain documentation for configurations and business processes.
Support enterprise application processes, resolve technical and functional system issues, perform trend analysis, and identify enhancements to reduce support requests.
Manage integration-related incidents, problems, and change requests.